Cancellation and Refund Policy

Updated: 13 October 2026

Scope

We-translate.biz is operated by Yuventa Services LTD, registration number 118725. Translation is a service prepared for the particular customer, and charges relate to the work performed. This policy is read with the accepted order and Terms and Conditions. Applicable statutory rights are not excluded.

Cancelling a translation or transcription

Contact Contact us as soon as possible and quote the order number. If work has not started, a refund may be available. If cancellation is received before completion, the portion relating to work not yet performed may be refundable; work already performed is not refundable merely because of cancellation.

Work can begin and finish shortly after an order is received. Sending a cancellation request does not guarantee that work has not already been performed. The timing and scope agreed for the particular order are relevant.

Completed work and quality concerns

A completed translation is generally not refundable solely because you change your mind. If there is a typo, missing translation or another apparent problem with the agreed work, contact us, quote the order number and identify the issue. We review the concern and any appropriate correction, credit or refund. This does not remove remedies required by applicable law.

Foreign-language interpreting, where ordered

Non-cancellable travel costs, rentals, reservations, deposits and technician fees are not refundable due to cancellation. If cancellation is received at least 24 hours before the scheduled appointment, interpreter fees are refundable. Within 24 hours, part of the interpreter fees may be refundable. A cancellation received after the appointment starts does not qualify for a cancellation refund of interpreter fees, subject to mandatory rights.

Sign-language interpreting, where ordered

Non-cancellable travel costs, rentals, reservations, deposits and technician fees are not refundable due to cancellation. If cancellation is received at least 48 hours before the scheduled appointment, interpreter fees are refundable. Within 48 hours, part of the interpreter fees may be refundable. A cancellation received after the appointment starts does not qualify for a cancellation refund of interpreter fees, subject to mandatory rights.

Payment and refund verification

To assess a refund, we may need the relevant order, transaction reference, payment amount, status and necessary supporting information. Payment organisations or banks may require justified verification. Personal data is handled under Privacy Policy, using an applicable lawful basis and only the information necessary for the purpose. Source documents and translation contents are not automatically shared as refund evidence.

Any additional verification or processing delay must have a relevant justification. We explain applicable next steps or missing information where lawful and practicable; a review does not remove a refund entitlement under the contract or applicable law.

Requests and earlier editions

Use Contact us for cancellation and refund requests and include the order number and a clear explanation. For personal-data questions use [email protected]. Earlier accepted orders remain governed by the relevant financial conditions and mandatory law; this update does not retrospectively reduce those rights.